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jarisakti Legal Terms for Indonesian Accounts

The legal terms covering your account on jarisakti set out how we handle data, how access is governed, and what you can expect from us when something needs…

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LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about how our legal terms apply to your account, our support team handles policy queries seven days a week. Reach us through live chat directly from the account page, or send a written request via email for matters that need a documented response. For account data requests specifically, written contact ensures we can process and reply within the required timeframe.

Team online

Live Chat

Available from your account page every day. Suitable for clarifying how a specific policy applies to your account status or a recent transaction.

Email Support

Use email when you need a written record — data access requests, account closure inquiries, or formal legal correspondence all go through this channel.

Account Help Centre

Our help centre lists policy articles covering cookies, data retention, and account conditions. Start here if you want the policy text before contacting support.

DATA AND SECURITY PRACTICES

Inside jarisakti: How We Handle Your Data

Account security and data handling are operational commitments, not just policy text. Here is how we approach the six areas that matter most to your account and privacy on our platform.

Data Collection

We collect the data you provide at registration — phone number, payment method selection and transaction history. We do not collect data beyond what your account activity generates.

Cookie Use

Cookies keep your session active when you move between the lobby, cashier and account settings. You can manage cookie preferences from your browser; disabling them may affect login persistence.

Account Security

Phone verification is required before account access is granted. This step applies to new accounts and to password resets, giving you a direct line of control over who can enter your account.

Data Retention

Transaction records are retained for the period required under applicable law. After account closure, we retain only what legal obligations require and delete the rest within 30 days.

Who to Contact

For data-related requests — including access, correction or deletion of your personal information — write to our support email. We acknowledge requests within two business days.

Requesting Changes

You can request correction of account details directly from your profile page. For deletions or data exports, a written request via email starts the process; we confirm completion by reply.

Legal Questions About Your jarisakti Account

These questions cover what real account holders ask when they want to understand how legal terms, data practices and account rights work on jarisakti.

Access to jarisakti depends on local law. Indonesian legal principles inform how disputes are read, and our terms are written to reflect the regulatory environment relevant to accounts in Indonesia.

Yes. Send a written request to our support email and we will compile your account data — registration details, transaction history and session logs — and send it back within a reasonable timeframe.

Cookies maintain your active session as you move between the lobby, the cashier and your account page. They are not used to track you across other websites. Manage them from your browser settings.

After account closure we retain only what applicable law requires. Everything else is deleted within 30 days. You can confirm deletion by contacting support via email after the waiting period.

Yes. Our terms apply across all payment methods, including DANA, OVO, GoPay, QRIS, virtual account and bank transfer. Transaction records for each are retained under the same data policy.

Minor details can be updated directly from your account settings page. For corrections that affect identity verification — such as phone number changes — contact support through live chat or email to begin the review process.

Formal written inquiries go through our support email channel. Live chat is available for general questions, but legal correspondence requiring a documented response should always go through email for your own records.

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